Housing Denmark - Hellerup

Bjorn G.

Don't use Housing Denmark. Horrible experience, felt more like a scam to be honest. We were renting our lovely house out, and the representative from Housing Denmark gave us a stellar monthly price, and promised us they had a 99.9% success rate and said they rented out 2 homes per day. Great we thought!
He followed up on emails, pushing for us to get started and for us to pay the mandatory onboarding fee for 6.500 dkk ($1.000).

So we paid the onboarding fee. Housing Denmark sent out a freelance photographer to take pictures of our house, even though we had some nice pictures we had used before. I guess these weren't good enough.

After our house was added to the platform, we heard nothing from the team. No booking requests. No showing requests. All communication with Housing Denmark, was pro-actively initiated by me every time. At first, they didn't upload some of the pictures correctly. The majority of calls was with new representatives each time with no consistent knowledge about our case. They would keep promising us that something would come soon.
Eventually, they did send us a booking request for 10 -12 construction workers (our house has 3 bedrooms...).

Housing Denmark then suggested to decrease the suggested rental price by 30%. We reluctantly agreed. Still nothing.

After our suggested rental period had already started, we did receive a one more request for dates after our rental period was over.

Ultimately, I ended up downloading the photos of our house from their platform and putting them on airbnb. Here we succesfully rented out our house for the full period at a price, higher that the initial price suggested by Housing Denmark.

We have reached out to Housing Denmark several times, to request a refund of the onboarding fee, but no proper communication or response has been received. By mistake, the CEO Thorbjørn Eriksen copied us in on an email to one of his employees, asking if she had "closed the case yet"..

Such an incredible bad experience. I hope nobody has to go through this with Housing Denmark. Stay away.

Clarisse R.

As users of Housing Denmark as a relocation agent, we can only give our warmest recommendation.

We got answers to our questions quickly and it made the whole process smooth & professional, fast & efficient.
We can only recommend Housing Denmark to everyone.

Kathrine P. L.

Komplet uprofessionelt firma.
De svarer ikke fyldestgørende på emails og spørgsmål, når de overhovedet svarer. Vi skulle ofte ringe og rykke flere gange for svar, og det var generelt meget svært at komme i kontakt med dem.
Der var absolut ingen rådgiving ift udleje og lejekontrakt. De aner ikke mere end en almen borger omkring udlejning. Når først lejekontrakten (som vi selv endte med at lave fordi de ikke var hjælpsomme) er underskrevet, så stopper deres (ualmindeligt lave) service fuldstændig. Ingen hjælp eller vejledning at hente ift depositum, etc.
Vi kan absolut ikke anbefale det her firma til nogle.
Vi havde endda et møde med dem hvor vi udtrykte vores skuffelse og de var overhovedet ikke modtagelige overfor feedback. Vi prøvede at få dem til at gå med til en lavere pris nu hvor deres service var så dårlig, men der var de heller ikke til at tale med. De er fuldstændig ligeglade med deres kunder, og laver overhovedet ikke det arbejde man betaler dem for.
Nul vejledning, og nul tryghed i at udleje igennem Housing Denmark.
Det eneste positive var at selve lejeren de fandt var utrolig sød, og hun var nem at kommunikere med direkte, nu hvor Housing Denmark ikke var til noget hjælp.

Daniela E.

De afleverede en lejlighed med indtørret tis strimler ned af toilettet og som slet ikke var rengjort efter byggeri.
Det har været en kamp om at få dem til at gøre deres arbejde ordentligt.

Khalid B.

I worked with HD twice. The first time was a good clean experience. The second time was one of the worst interactions i have had with a business (or a person) that i can remember.
In short, we were discussing details of a house we were planning to rent, after we were selected by the landlords as the primary tenants (out of about 5 applicants). HD said we must sign the lease agreement before the weekend given there are other interested parties, noting they had shared the lease agreement with us on a thursday. But it’s in Danish which is understandable, but as non natives we need time to translate and understand the document, as no one in their right mind would sign something they dont understand.
By Friday morning (next day) we get an email from HD saying the landlord rented the house out to someone else (native speakers) as they were ready to sign right away. So HD did not honor their word, and did not actually give us until the weekend.

Rolf B. T.

Undgå for enhver pris!
Krævede fuldt salær, selvom de stort set ikke havde lavet noget arbejde. Jeg var flink og sparede dem for en masse spildt arbejde, hvilket medførte et krav om betaling som om de havde fundet lejer og indgået lejekontrakt og alt.

Kontraktmæssigt var de måske i deres gode ret, men der var smuthuller i kontrakten som nemt kunne være blevet udnyttet af mig, hvis jeg havde været sådan en type. Jeg prøvede at gøre det rigtige og spare dem for spildt arbejde, men de krævede alligevel salær som om de havde lavet noget. Tilbød mig 10% dekort, hvilket jo er latterligt.

Ligner et firma på vej ned, så find nogle andre. Kan ikke anbefale overhovedet!

Hélène D.

Do not recommend this agency.
Mainly interested in getting their contract signed, disappointing customer services right thereafter, with clear miscommunication internally, no follow-up and unprofessional agents.
Be aware of the fees with contract cancellation, which they will insist on despite the experience.

Natalia M. L. C. N.

Housing Denmark udlejer vores hus til bordelmutter uden at tage ansvar!!

Ansvar, tryghed og sikkerhed var IKKE det, vi blev mødt med i vores tilfælde af udlejningen af vores hus, desværre. Dette på trods af at det er en del af deres salgstale til udlejere og udtrykkes på deres hjemmeside.

Kort fortalt!

Housing Denmark lejer vores hus ud til en familie (tror de!!) Det viser sig, at huset bliver brugt som bordel, mens vi er på vores livs rejse i 3,5 md.
Houising Denmark tager intet ansvar ved at hjælpe os med at få lejerne ud. Vi skal selv få dem ud, hvilket vi heldigvis formår at lykkes med. Efterfølgende vil de ikke imødekomme os med de omkostninger, vi står tilbage med. Vi sørger for hovedrengøring i vores hus, og ikke engang dét vil de betale, hvilket må antages være det absolut mindste, de kunne tilbyde eller imødekomme.

I stedet for at udleje gennem Housing Denmark, kan man ligeså godt udleje gennem andre mere billige platforme. Der er alligevel ingen sikkerhed, og du kan ikke være tryg ved at leje dit hus/lejlighed ud gennem Housing Denmark.